FAQ

Once your order has shipped, an email containing your tracking information will be sent automatically to the email address provided at the time of order. Tracking numbers are typically generated when the shipping label is created and may take up to 24 hours to show movement within the carrier's system.

If you have not received a tracking email within a reasonable time after being notified that your order has shipped, please check your spam or junk folder. If you still cannot locate it, contact us and we will be happy to provide an update on your shipment status.

Custom seat orders and made to order brackets have longer lead times. Tracking information is not available until the order has been completed and shipped.

At SCHEEL MANN USA, we believe in a consultative sales process and work closely with our customers to help select the right seat, configuration, and vehicle-specific components before an order is placed. Our goal is to ensure you receive the best solution for your needs the first time.

That said, we understand that circumstances can change. If you need to return an eligible item, we will work with you to make the process as straightforward as possible. Returned products must be in new, unused, and uninstalled condition and will be subject to inspection upon receipt.

Please note that custom-ordered products, special-order items, installed products, and items showing signs of use are not eligible for return.

For stocked items purchased directly from SCHEEL MANN USA, return requests must be initiated within 30 days of the carrier-confirmed delivery date. No returns will be accepted, and no refunds will be issued, more than 30 days after delivery.

If you purchased your product through an authorized scheel-mann® dealer, retailer, or installer, returns must be handled directly through the original seller and are subject to that seller's return policies and procedures.

For information regarding applicable restocking fees on purchases made directly from SCHEEL MANN USA, please see our "Is There a Restocking Fee?" FAQ.

Yes. A 20% restocking fee applies to eligible returns and order cancellations.

For products that have already shipped, the item must be returned in new, unused, and uninstalled condition, with all original packaging, hardware, and documentation included. Items showing signs of installation, use, damage, or missing components may not be eligible for return or may be subject to additional deductions.

For orders that have been paid for but not yet shipped, a 20% cancellation fee will apply if the order is canceled after payment has been processed. This fee helps cover administrative, processing, and inventory allocation costs associated with the order.

Please contact us before returning any item or requesting an order cancellation so we can review your options and provide the appropriate instructions.

scheel-mann® seats are backed by a one (1) year manufacturer's warranty against defects in materials and workmanship under normal use and service, beginning on the date of delivery.

The warranty applies to seats purchased directly from SCHEEL MANN USA or through an authorized scheel-mann® dealer. Proof of purchase is required for all warranty claims.

If you believe your seat has a warranty issue, please contact the dealer from whom the seat was purchased or contact SCHEEL MANN USA directly. Please provide proof of purchase, photos of the concern, and a description of the issue. We will review the claim and work with the manufacturer to determine the appropriate resolution.

The warranty does not cover normal wear and tear, cosmetic damage from use, improper installation, accidents, misuse, unauthorized modifications, or damage resulting from improper care or maintenance.

Warranty remedies may include repair, replacement of defective components, or replacement of the product at the manufacturer's discretion.

Warranty coverage applies to the original retail purchaser of a scheel-mann® product purchased through SCHEEL MANN USA or an authorized scheel-mann® dealer, including products installed as part of a completed vehicle build by an authorized scheel-mann® dealer or installer. Proof of purchase is required for all warranty claims.

For warranty assistance, please contact us at info@scheel-mann.com

Yes! For common applications we will supply you with detailed install instructions. In some cases, an install is as simple as undoing 4 bolts and removing and replacing the seats. It can also be much more involved. We like to refer to it as a DIY plus. Please give us a call and we walk you through or point you to a qualified installer.

Seats and vehicle-specific brackets require fitment confirmation before they can be purchased. These products do not have a direct “Add to Cart” option because we want to make sure you receive the correct configuration for your vehicle. Contact our sales team for help confirming fitment, availability, and pricing.

scheel-mann® seats are universal fitment and as a result do not have side impact airbags. If you need help determining what safety equipment your vehicle comes standard, please give us a call.

Yes, we have had people upholster our seats with their own material at an upholstery shop of their choosing. It is important to remember that scheel-mann seats are made in a specific way for a specific reason. Everything from the fabric to the foam is chosen to provide the best possible user experience. Our factory has strict quality control standards that produce high quality seats. If you want a custom seat and the scheel-mann® experience, please call to discuss your ideas with our built to order program.

The materials used in our Klima seats are carefully selected to provide optimal cooling performance when using the ventilation. Using a different material that hasn't been tested with the Klima system may not work as optimally as our approved materials.

The pricing is per seat. We understand that delivery drivers, solo travelers, and work vehicles may only need one seat to be upgraded.

Our seats are universal and can be installed in a wide range of vehicles. Many models of car have an adapter bracket already in production. Our most popular vehicle applications can be found on our website: Seat Mounting Brackets. Our seats can be fitted to many other vehicles that are not listed as well. Some will require a custom solution. Call us at 503-395-4087 or email info@scheel-mann.com and we will let you know what is needed for your vehicle.

Yes! The seats are universal and can be installed in a wide variety of vehicles. You will need new adapter brackets for the new vehicle. Give us a call or email and we can help with your specific situation.

Yes! Our seats are compatible with many swivels, both factory and aftermarket. If your camper van doesn’t have swivels, or has one of the few swivels that aren’t compatible, we can sell you a swivel that works perfectly with our seats. Our seats have a tilt-release lever on both sides of the seat back, allowing you to quickly tilt the seat back forward, making the seat more compact and easier to swivel.

Yes! You can add seat heat or Klima heat and active ventilation, even if your vehicle wasn’t equipped with these features originally. Our seats come with a pre-built wiring harness that includes a switch or switches. In simple terms, to make it work, you connect the provided wiring harness to 12 volt power and ground and decide where you want to mount the switch.

Our seats can be fitted to a wide range of vehicles. On our seats with seat heat or Klima, we provide a universal wiring harness. With some minor wiring, the provided harness will work for your vehicle, whether it is a Mercedes Sprinter van, a Toyota Land Cruiser, a Porsche 911, a Ford SuperDuty, etc.

Unfortunately not. The internals of the Klima seat are completely different, so it cannot be added to an existing seat.

Seatbelt anchors are designed to hold up to extreme forces in the event of a collision. We recommend you install replacement seatbelts in the factory mounting locations. The seatbelt seat is only recommended for vehicles where the seatbelt was always integrated into the seat.

For most applications, the best and safest solution is one of our seat models without integrated seatbelt plus reusing your stock seatbelt. The forces involved in the case of an accident are very different if the seatbelt is mounted to the seat rather than the body of vehicle. If you need to refresh your belts, we recommend Seatbelt Planet for refurbishment services and replacement belts. 

Unfortunately not. The integrated seatbelt seat has the same shape and comfort as the non-seatbelt seat, but the internals are engineered and built differently to provide a safe and sturdy mount for the belt.

Yes! Armrests can be added at any time. All seat models (except the scheel 101) are configured to accept armrests. We keep the armrests in stock.

Our focus is super-comfortable individual seats, so we don’t offer a bench seat. We stock matching upholstery materials so you can have your local upholsterer recover your existing back seat to match. Our seats can also be installed as captain’s chairs in the back of many vehicles.