Refund policy
At SCHEEL MANN USA, every order begins as a conversation. We work closely with each customer to specify the correct seat, configuration, and vehicle-specific components before an order is placed, so the outcome is right the first time. This consultative approach is also why our return terms are structured the way they are below, and why we ask that you contact us before initiating a return or cancellation, so we can review your options and confirm the correct process for your situation.
Eligibility
Returns are limited to stocked, non-custom products purchased directly from SCHEEL MANN USA. To qualify, an item must be unused, uninstalled, and returned in its original condition, with all original packaging, hardware, and documentation included. All returns are subject to inspection on arrival, and SCHEEL MANN USA determines, at its sole discretion, whether an item meets these conditions.
The following are not eligible for return and are considered final sale: custom-ordered products, special-order items, vehicle-specific components once installed, and any item showing signs of use, installation, or damage.
Return Window
Return requests on stocked items purchased directly from SCHEEL MANN USA must be initiated within 30 days of the carrier-confirmed delivery date. Requests made after 30 days, and any resulting refund, cannot be accepted.
Purchases Through an Authorized Dealer
If your product was purchased through an authorized scheel-mann® dealer, retailer, or installer, the return must be handled through that seller directly. Their return policies and procedures apply, not the terms outlined here.
Restocking and Cancellation Fees
Eligible returns and order cancellations are subject to a 20% restocking fee. For orders that have been paid but not yet shipped, cancelling after payment has been processed carries a 20% cancellation fee, which covers the administrative, processing, and inventory allocation work already committed to the order.
Shipping Costs
Original outbound shipping charges are non-refundable. Return shipping is the customer's responsibility unless the return is the result of a shipping error or a manufacturing defect on our part, in which case we will provide instructions for return at no cost to you.
Damaged, Incomplete, or Installed Returns
Items returned with signs of installation, use, or damage, or with missing components, may be declined, or may be accepted subject to an additional deduction reflecting the loss in value. We will contact you before finalizing any such deduction.
Refunds
Approved refunds are issued by check. Please allow adequate time for processing following inspection and approval of the returned item.
Before You Begin
Please contact us before returning any item or requesting a cancellation. We will confirm eligibility, walk you through the process, and provide the instructions and authorization needed to complete your return correctly. Call us at +1 503-395-4087 or email info@scheel-mann.com.